FAQ

Q: What sizes do you offer? We currently offer sizes M, L, XL, and XXL.

Q: What is your return and exchange policy? We accept returns and exchanges within 14 days of receiving your order. Please visit our Returns & Exchanges page for full details.

Q: How long does delivery take?  Cairo & Giza: 2–3 business days , Other Governorates: 3–5 business days

Q: What payment methods do you accept? We accept Cash on Delivery, Visa, Vodafone Cash, and Instapay.

Q: Do you offer free shipping? Yes, all orders above 2,000 EGP qualify for free shipping anywhere in Egypt.

Q: How do I know which size fits me? We recommend checking our Size Guide for detailed measurements. When in doubt, feel free to reach us on WhatsApp and we'll help you find your perfect fit.

Q: Are your products made in Egypt? Yes. VELOR is proudly Egyptian. designed and crafted locally with globally sourced premium fabrics.

Q: How can I contact you? 📧 velor.eg.brand@gmail.com 💬 WhatsApp: +201018610694